Consumer Complaints: If you want to stop paying us, you have to pay us
Filed under: Ripoffs and Scams, Consumer Complaints
Today, after many months of procrastinating, I finally called AT&T to tell them to take their "long distance service" off my home phone line. I don't even use the line, much less the long distance. So the idea of paying an additional $5 a month for something that doesn't cost AT&T anything to make available to me, and for something I don't ever use, is just silly.Of course, it took me many months to get around to making this phone call. (Imagine them collecting $5 a month from hundreds of thousands of customers just like me, who just ignore the issue.) I know, I know. It's my fault for being too lazy to call them. It's just that it's always so painful to call AT&T...
So I call customer service, go through several menus, and end up speaking to a live person. He tells me he's happy to remove the $5 per month charge for the long distance I don't use, if I just pay a $9 fee. Huh? I have to pay you if I want to stop paying you?
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