Skip to Content

Win a Samsung 22-inch LCD monitor from Joystiq!
 

Posts with tag review

Are companies sabotaging negative reviews of their products?

Filed under: Shopping, Technology

Amazon or many other online stores now routinely allow you not only to rate the products, but also the reviews of the products. "Was this review helpful to you?" Amazon asks. You give the review a thumbs up or down, then they tally the votes.

Have you looked at those tallies lately? The people who write the most concise, detailed and informative reviews--but are saying something negative--routinely get panned by the audience. How is that possible? Those are precisely the reviews I'm looking for, ones that warn me off a product that I'd been tempted to swoon for online. Positive reviews are nice, but they just reinforce my already positive view of a product I'm thinking of buying.

Here's an example. I'm considering buying a Freestyle MP3 player. One guy notes that the music subscription service doesn't work; another guy says you have to use your fingernail to control the volume. I'd say that's pretty helpful, right? Yet the sole reviewer of the first guy voted him unhelpful and half the people rating the second said he was not helpful. Now not all negative reviews are panned. But it sure seems like they get hit harder. Look at the reviews for this camera: Derek Tang's incredibly long-winded but positive review is endorsed by 120 of 122 readers. Only two readers out of 153 disfavor the next five glowing reviews. Then we get to the critical guys and the love disappears. C Field "roughedge" has the clever title "Video quality reminiscent of a 1980s VHS" and suddenly only 14 of 17 readers approve.

The only people I can think of that wouldn't find negative reviews helpful are the people trying to sell these products. I have no idea if Freestyle or any other company would bother dissing their negative reviewers. Maybe we really of are a nation of cheerleaders, unhappy when anyone criticizes a good effort.

Living on less: 'How to Feed Your Family' by Cynthia Hillson reviewed

Filed under: Budgets, Food, Shopping, Simplification

casserole in the ovenBack in the early nineties, "Food Stamp menus" were en vogue, and the newsgroups and early web sites were full of ideas (of course it wouldn't hurt to pay a few dollars for the knowledge!). Cynthia Hillson, then a mother of five living outside of Charlotte, North Carolina, was one of the first to happen upon this concept: that feeding a large family could be cheaper, if you'd only plan carefully and follow a list of rules. The Hillbilly Housewife is just one similar concept that has sprouted into web being since.

In the time since the late 1980s, when Cynthia's husband lost his job and took one making less than $30,000 a year, she's birthed one more child and the cost of groceries has risen immensely. Instead of attaching a weekly cost to feeding a family (in 1991, it was $45), now Cynthia is just focused on the process, and her self-published book is called "How to Feed Your Family." She sells it for $8.00 and encourages readers to make photocopies to share with their friends and church groups. She sent me a review copy and, after reading her perky, practical advice I've decided to send her a check; her advice is way undersold. Were she vastly more polished and a bit more savvy with sustainability, she'd be travelling the country with Michael Pollan.

In this slim stack of three-hole-punched pages, Hillson sets forth strategies right out of In Defense of Food (without any of the science, most of the background, nor the elegance). Sure, she skips some of the parts I find important in my family food plan (she dismisses organic food as too expensive and gives up on gardening as not worth the effort), but many of the vital strategies are there.