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Posts with tag billing

Watch out for late billing next time you stay at a hotel

Filed under: Budgets, Travel, Fraud

hotelJust because you have checked out of your hotel doesn't mean that you've finished paying for your stay.

CNN reports that many hotels are adding on charges after guests have checked out, for anything from breakfasts to minibar and snack items. An industry source confirmed that 75% of these charges are related to the minibar, which is chock-full of routine, but tempting, items...all priced twice to three times what they'd cost at the gas station on the corner.

Unfortunately, if the anecdotes around the web are to be believed, more than a few travelers are being hit with charges for items they didn't even use, in part due to the use of high tech sensors that can bill you as soon as you grab a pack of peanuts. Even if you were just seeing how many calories they had!

While many people will see this as another corporate entity trying to steal from the consumer on a massive scale, it seems that abuse of late billing is the work of a few bad apples or a breakdown in command. The article points out that the number of late billings has doubled in the past year, which sounds extraordinary, but if you do the math, it has only changed from one in 200, to one in 100 bills being changed after checkout. This makes sense to me, since the number if things for which you can be charged appears to have quadrupled in the last year.

Whenever I travel I do my best to avoid any chance for late billing by bringing along a small snack or stopping at a convenience store on my way to the hotel. Not only do I pay less, I have a better selection. I also opt to skip the express checkout. That way I can easily dispute a charge while the stay is fresh in my mind...and where I can make a scene in the lobby if they try to charge me for a Snickers bar and Pay Per View I didn't order. Even with all of these precautions, it is still a good idea to check for any odd charges after any hotel stay.

Will your hospital bill you for its own mistake?

Filed under: Ripoffs and Scams, Health, Fraud

IV in hospitalIf you bring me your computer and ask me to put in a new DVD burner but somehow I remove your hard drive and leave a screwdriver inside your computer, how would you respond to me asking you to pay for the "service" rendered? Wow! You can stop with the profanity it was only a hypothetical question. Now imagine that You've come to the General Hospital in Ohio to get your right leg amputated and we accidentally remove your left leg, and then had the audacity to bill you for not only the correct amputation but also for the mistaken one! You may be as surprised as me to know that only 23 states have rules against charging a patient for certain mistakes!

As I look at my state of residence there is nothing official to stop them from billing me for a medical error. Instead I am supposed to take comfort in the knowledge that they have adopted guidelines to deal with cases such as these. Unfortunately despite these wonderful guidelines the local hospital has in the recent past billed at least one individual for surgery on both of her knees, after initially operating on the wrong one. If nothing else, I can be assured that my insurance company will fight these charges with the same tenacity they fight legitimate ones. That's kind of comforting. . . not!

Mistakes of this kind are referred to by hospitals as "never events", a slightly ironic term since they seem to be happening rather often nowadays. Maybe we can lobby for better legislation and a name change to classify these occurrences as "never say never events". Before you initial your limb for surgery next time be sure to find out what mistakes, if any your state provides protection from.

Changing cell phone plans? Beware of pro-rating!

Filed under: Ripoffs and Scams, Technology

Verizon signLast month I shared my quest to save money by reviewing our cell phone bill. I found that we could get unlimited texting on all of our lines without any increase in our monthly rate. This was a huge deal since my sister was as familiar with text overages as the Cookie Monster is with cookies! Due to the amount of texts already sent I decided to do something I should have avoided, I switched plans mid billing cycle. Most places this wouldn't be a huge deal, but Verizon's billing system is arranged to maximize confusion for users and profit for the company.

Since the switch occurred mid month Verizon pro-rated the text message plan on my sister's phone. Normally this means I get some money refunded and it only appears that I was ripped off on the bill. This time however was different. Even though the plan she was on was for 1,500 text messages and we switched to an unlimited plan Verizon decided that the allotment of messages at the time we switched was 913, which just happened to be 403 below what she had already sent resulting in a huge overage.