Harley Davidson's 105th Anniversary: A lesson in customer loyalty
Filed under: Entrepreneurship, Transportation, Travel, Relationships
Thousands of Harley riders are thundering out of town and I am resting up. The Harley Davidson's 105th Anniversary celebration was a huge success topped off by a 3 1/2 hour concert by Bruce Springsteen and the E-Street Band. The festivities have been nonstop for the last week, and I, like many fellow Milwaukeeans, joined in the fun.
My kids set up a lemonade stand on our corner and sold gallons of lemonade to thirsty, friendly riders of all ages. Their sign said:
- Cars $1
- Harley Riders $ .75
- Hondas $5
Several riders took pictures of themselves with the kids and the sign. We went down to the festival grounds and listened to ZZ Top, Foo Fighters and the Black Crowes. Rows and rows of motorcycles lined every street in the Third Ward and the people watching was unbelievable. We saw one man who had a braided beard down to his ankles. It started out brown and got grayer as it moved up to his face. Now you just don't see this everyday.
A fellow I know has a Harley Davidson, 883 Sportster that I'd really like to buy from him. It's been quietly sitting idle in a dusty space in his garage for almost two years now. The biggest problem is that I'm sure I'm not willing to pay him nearly what he wants for it. Even though the bottom has dropped out of the used motorcycle market, I'm certain he'd demand nearly what he paid for the bike. Such is not the case if you shop around a little.