DishNetwork posts

Dear WalletPop:

I'm writing to let you know of a battle that I've been fighting since late June. I am owed a credit of $275 for an overpayment on my AT&T Dish Network account. Neither AT&T nor Dish disputes that I am owed the money; however, due to massive, persistent communication failures between Dish and AT&T and poor customer service toward me by both parties, I still have not received my credit.

Here are the details: Prior to leaving AT&T DIsh Network for AT&T U-Verse, I was sent a replacement Dish receiver that I did not request. It took me a while to return it. In the interim, I was charged $275 for the equipment. Complicating things, my online bank account was set to autopay any AT&T bill, so it did, prior to my returning the equipment. The bill was paid in full. That includes the $275. I then returned the equipment, as Dish acknowledges. Because I returned the equipment, that $275 charge should be removed, as Dish also acknowledges. Dish Network has said on multiple occasions that they have informed AT&T through their systems that I am owed the money. Dish has also said on multiple occasions that they have credited AT&T the $275 so they can pay me. AT&T has had repeated problems seeing that confirmation in their systems. This has happened multiple times since June.

I have been so disillusioned by this process that I have canceled my AT&T U-Verse service, which I actually enjoyed, and have moved all of my services -- TV, phone and Internet.

Matt Schulz
Austin, Texas

Dish Network has reached an agreement with 46 states' attorneys general to pay nearly $6 million plus restitution to settle allegations of deceptive consumer marketing and a lack of disclosure about costs and service limitations.The states came after Dish after thousands of consumer complaints were lodged.

Consumers with complaints against Dish are eligible for restitution from the settlement if they have filed a complaint with their state's attorney general or Dish Network between Jan. 1, 2004 and July 9, 2009. Complaints eligible for compensation from the settlement will continue to be accepted through Dec. 14 as long as it involves problems that happened over the past two years.