Why I returned my iPad
Filed under: Technology
Last Saturday at nine in the morning UPS delivered my very first Apple; the new iPad. I had high, in retrospect, unrealistic, expectations. The iPad didn't fulfill them, so I took advantage of the 14-day return policy to ship it and the keyboard dock I bought back to the company for a refund. And I'm not alone.I don't mean to imply that the iPad was a failure; it just wasn't what I'd hoped. It is a brilliant entertainment device (aside from the lack of a Flash viewer, a major drawback.) The quality of the video is, frankly, amazing, and held at arm's length it provides a larger image than my big-screen TV a dozen feet away. The iTunes system works flawlessly. Apps are a breeze to upload. I'm not a gamer, but I bet it rocks when used that way. Best of all, it boots up in an instant.
So why didn't I love it?
First, I'd hoped to use it in place of my creaky laptop for writing business articles and fiction. I found when I placed the iPad on the keyboard dock, the result was a flimsy construct, and I lacked confidence that it would put up with the abuse I put my laptop through.
Second, I found the device cumbersome to hold and carry. After carpal tunnel surgery, my grip is iffy, and the slippery aluminum back of the iPad made it oh so easy to drop. For someone as clumsy as me, it would be just a matter of time.
Third, moving files back and forth with my Windows-based home system proved more awkward than I'd hoped. To transfer files from the iPad via iTunes requires an extra step that online-based services like dropbox.com make seem very 2008.
Fourth, the size of the iPad is a problem; too large to carry like an iPod, so I need yet another device to listen to tunes while I work out. I'm fairly content with music on my Blackberry Storm, which also has a camera.
I'm not the only one taking this step, either. The Business Insider pointed out that media expert Jeff Jarvis, who is returning his, tweeted "I am having morning-after regrets. Sweet and cute but shallow and vapid." Joe Wilcox on Betanews rounded up seven people who have taken the same steps.
One of them, Michelle Alexandria of tv.com, disliked the lack of multitasking ability and "price gouging" in the iBooks store. Blogger Nick Ellis realized, as I did, that he already had devices that did the same thing that the iPad does, devices such as his iPhone and laptop. Mike O'Conner may have been swayed with a post on Boing Boing by the outstanding science-fiction writer Corey Doctorow about why he's passing on buying an iPad, including privacy issues, digital rights and the Apple handcuffs.
I've contacted Apple to inquire about the number of returns it has seen to date, and am awaiting its response.
Seven, or, counting me, eight people does not a movement make, but it's enough to raise the question -- does the iPad have a unique niche? I bought a Kindle when it first came out, only to sell it a few weeks later for its lack of features, awkward size, and inability to download e-books from my library. The iPad is a step better, but I suspect I'll never like the book-sized format.
As a toy, as an entertainment platform, the iPad is great (if you don't mind paying for everything you watch). As a work platform, not so much; certainly not at a price point well above that of more versatile netbooks.
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Reader Comments (Page 1 of 11)
4-08-2010 @ 11:59AM
Scott Gulbransen said...
Tom...thanks for sharing.
I think the flaw here is that you were buying it to replace your laptop. That's simply not what the device is made for. It's not a "laptop killer" and no one should buy it as a replacement expecting it to be a work horse.
You're right...it's an awesome entertainment and "couch-surfing" device. If you have that realistic expectation, it won't disappoint.
Thanks!
Reply
4-09-2010 @ 4:01PM
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4-09-2010 @ 4:01PM
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4-09-2010 @ 6:57PM
Das Gadfly said...
I was trying to remember if this was the same writer who listed ten reasons not to buy an Ipad BEFORE they had even been shown, or available. Can't please everyone, but don't make it sound like it is a total failure. Most of the complaints are personal
likes, etc, and personally I am very pleased with mine because I bought it with realistic expectations for the first versions anyway.
4-09-2010 @ 6:49PM
Absolute2986 said...
i called the ipad out the second i heard about it, i didnt even have to see one to understand what a waste of money it would be. last summer i bought a netbook, it was fun but a tad too small for my hands, it retired to now be used by my g/f who loves it to death (as she is rather petite its size suits her just fine) i moved up to HP's DM3 13.3" notebook. Not only would it destroy the ipad in a head to head competition of power, IT IS A LAPTOP! you open it up, and guess what? it has a FULL SIZE KEYBOARD! omg... i know genius right?! i can not imagine trying to write any length emails on a touch only screen... plus finger prints the screen is kind of a pet peeve of mine. why would anybody want an ipad when we already have mastered size, power and usability of moble computing? (they call these wonderful devices LAPTOPS lol) also, i dont need a stand to hold my screen up, come to find out, its built right into the device, better yet, it has a real physical keyboard with keys i can feel depressing lol
sorry for the rant, i really just cant stand MAC people and how everything MAC makes is just ohh soooo much better then a pc...
4-09-2010 @ 9:33PM
Larry said...
i agree. it's not going to replace the laptop. it's more of an entertainment device.
4-09-2010 @ 10:20PM
Frank said...
Piece of crap...waste of money. If you want to shell out $500+ just to have the latest gadget then go ahead and get one. Otherwise save your money.
4-10-2010 @ 12:54AM
sean said...
then what the heck is it for? he have devices that do all these things at better quality; with easier accessibility. whoever buys the ipad is a serious douche brain. why spend so much money on something so pointless? what's next? the imat? oooo yay! u can play twister on it!!!
4-11-2010 @ 7:25PM
cgw11 said...
I totally agree with Scott G.
It is not a device for hardcore laptop/computer users. It is for those people at home who just wanna keep there digital photos somewhere nice and easy to access, play on the internet and mess around with apps - sheer entertainment factor.
Thats why it has no keyboard or disk drive (I assume it has the same facility to borrow technology as the apple air). It's main aim is to provide a better quality alternative to the low quality net books in the same price range.
I place it as a extra large iPod touch, perfect for when you don't want to have to boot up your main computer or don't want to be tied down to a desk while trying to relax at home.
I personally am waiting for the second gen. Apple should have worked out any kinks by then and probably a few more features too.
4-08-2010 @ 3:18PM
Ben Hebert said...
I don't think it's ever going to be a laptop killer... I still prefer a desktop to a laptop. You should have kept it simply for the cool gadget factor that it provides. It's an entertainment device not a computer.
Reply
4-09-2010 @ 9:48PM
petals said...
Wow. Someone else who likes their desktop better than their laptop. Don't get me wrong; I love my laptop for mobility but since I work from home I want to do it from the comfort of my desktop PC.
I didn't imagine the iPad being anything other than a portable web surfer. You lay on the couch and scroll through it. But you can't even put it down to watch a movie without propping it up on a dock...and then it's a laptop. I can't even imagine typing on that thing. On a touch pad?? Sure, It looked cool on Star Trek, but for real? No way.
Seems like a cool, albeit pricey, toy to keep on the coffee table, nightstand or in the kitchen for quick web surfing, but definitely not something for work.
4-19-2010 @ 9:46PM
Sig said...
I prefer a desktop to a laptop as well. I also prefer a landline because when I am not at home, no one can bother me.
4-08-2010 @ 3:54PM
Kathy Riordan said...
I was similarly underwhelmed, and posted the same on my review on Open Salon:
http://open.salon.com/blog/kathy_riordan/2010/04/03/the_new_ipad_not_all_that_and_a_bag_of_nuts
Reply
4-08-2010 @ 5:08PM
Big Spender said...
I'm amazed that Apple sold nearly a half million of these things already, when all they do is duplicate functions of other devices.
Especially when 10% of Americans are out of work and many more are over their heads in debt.
Others agree: http://debtbeat.com/2010/01/the-ipad-is-here.html
Reply
4-09-2010 @ 7:08PM
JoeTaxpayer said...
Big spender - there are 300M+ people in this country. I feel bad for the unemployed 10%, and wish them well, but that leaves 90% of potential workers employed. If only people in the top 10% of earners were buying iPads, there's still enough people to generate that level of sales. Not sure how your point is relevant to this.
4-09-2010 @ 10:46PM
herbchina said...
There are always two types of mental midgets out there:
- Apple freaks who buy anything apple as soon as it comes out, at the highest price without even knowing if its worthwhile.
- Technology freaks who have to buy the latest and greatest (maybe, maybe not).
500,00 is a small number compared to how many people get sucked in eventually.
Wait until Apple drops the price in a few weeks when sales start to dry up and they all scream why did they have to pay $500.00 plus.
4-10-2010 @ 3:22AM
Kathleen said...
You hit the nail on the head.
There are so many out there unemployed and you said that millions have already been sold??????
4-10-2010 @ 3:20AM
Kathleen said...
You hit the nail on the head.
There are so many out there unemployed and you said that millions have already been sold??????
4-11-2010 @ 11:06AM
Trenda said...
Thays because everyone it not looking at the price they just need too keep up with the Jones If you know what I mean. Plus they over do it then file chap 11 an everyone else pays for it.
4-13-2010 @ 8:10AM
RainyDayInterns said...
So the other 90% can't afford to buy stuff any more?