TD Bank's computer problems this week make life difficult for customers
Filed under: Banks
If you're a customer of TD Ba
nk, you already know this.
If you're not... well, you may find it all quite interesting.
This week will probably go down as the least enjoyable in career history for all of TD Bank's employees. The bank has been plagued with computer problems all week, and those computer problems are causing a lot of grief for customers. Namely, money that's being deposited isn't showing up in the accounts.
The problem first occurred Monday night, but happily things were fixed Tuesday, until Tuesday night that is. Fortunately, by Wednesday everything was fine--nothing to see here, folks, you can all go home--no, wait, a minute...
On Thursday, the computer system went berserk again, and things are still going awry.
Right now, TD Bank has a message for their customers, which you can read in its entirety here. But in part, it says:
"We are experiencing delays in updating certain account transactions which has impacted some of our Customers."
(Can I just say, and granted, I've made plenty of boneheaded grammatical errors in articles, enough that I probably shouldn't bring this up, and I'm kicking this bank while they're down, but "customers" shouldn't be capitalized. Yes, you're a bank, famed for numbers, but c'mon, nobody at TD Bank took a college English course?)
"Across the organization, all hands are on deck to resolve these issues, and get back to business as usual."
(Actually, I don't think a comma should be after "issues"...)
"From Maine to Florida, our employees remain focused on helping our Customers through this period."
(And there's that capital C again. OK, I'll stop proofing their work)
"We sincerely apologize for the inconvenience this has caused and we thank you for your patience and understanding. Rest assured, your accounts are safe and secure."
But more important than whether TD Bank's web site has grammatical errors or not, what is important is that the bank assures their customers that they won't incur any fees due to the computer problems. The web site has a frequently asked questions page, where they say:
"We will not charge you any fees on your TD Bank account(s) as a result of these delays and we will reimburse you for any fees you may incur from other banks as a result of these delays."
So there you go. If you're a customer at TD Bank--there are over 1,000 branches throughout America--you should come out of this okay. But if I may suggest another editorial fix on the web page, and granted, I'm not the first to note this, TD Bank's motto, "America's Most Convenient Bank" should probably tweaked as well.
nk, you already know this.If you're not... well, you may find it all quite interesting.
This week will probably go down as the least enjoyable in career history for all of TD Bank's employees. The bank has been plagued with computer problems all week, and those computer problems are causing a lot of grief for customers. Namely, money that's being deposited isn't showing up in the accounts.
The problem first occurred Monday night, but happily things were fixed Tuesday, until Tuesday night that is. Fortunately, by Wednesday everything was fine--nothing to see here, folks, you can all go home--no, wait, a minute...
On Thursday, the computer system went berserk again, and things are still going awry.
Right now, TD Bank has a message for their customers, which you can read in its entirety here. But in part, it says:
"We are experiencing delays in updating certain account transactions which has impacted some of our Customers."
(Can I just say, and granted, I've made plenty of boneheaded grammatical errors in articles, enough that I probably shouldn't bring this up, and I'm kicking this bank while they're down, but "customers" shouldn't be capitalized. Yes, you're a bank, famed for numbers, but c'mon, nobody at TD Bank took a college English course?)
"Across the organization, all hands are on deck to resolve these issues, and get back to business as usual."
(Actually, I don't think a comma should be after "issues"...)
"From Maine to Florida, our employees remain focused on helping our Customers through this period."
(And there's that capital C again. OK, I'll stop proofing their work)
"We sincerely apologize for the inconvenience this has caused and we thank you for your patience and understanding. Rest assured, your accounts are safe and secure."
But more important than whether TD Bank's web site has grammatical errors or not, what is important is that the bank assures their customers that they won't incur any fees due to the computer problems. The web site has a frequently asked questions page, where they say:
"We will not charge you any fees on your TD Bank account(s) as a result of these delays and we will reimburse you for any fees you may incur from other banks as a result of these delays."
So there you go. If you're a customer at TD Bank--there are over 1,000 branches throughout America--you should come out of this okay. But if I may suggest another editorial fix on the web page, and granted, I'm not the first to note this, TD Bank's motto, "America's Most Convenient Bank" should probably tweaked as well.
Reader Comments (Page 1 of 1)
10-02-2009 @ 10:15AM
Tom said...
Don't you just hate it when you do an entire post ripping grammatical errors and then you mess up your last line?
Reply
10-02-2009 @ 10:20AM
gwilliams1 said...
Hmmm, Tom, a comma after "bank"? I'll add that in. If there's something else, feel free to point it out. It's a rather long, awkward sentence, at any rate. While reaming them for their grammar, I kept thinking, "Boy, some English major is going to probably destroy this post of mine, and point out everything I should have written differently..."
Reply
10-02-2009 @ 12:21PM
Rachel said...
You're missing the word "be." "America's Most Convenient Bank" should probably BE tweaked as well."
Reply
10-02-2009 @ 12:23PM
Fred said...
The problems at TD should not be a surprise. The merger and consolidation of TD Banknorth and Commerce Bank to be the self proclaimed "America's Most Convenient Bank" was poorly planned and implemented. The first sign that this project was beyond their capabilities was when they officially announced their "new" name as TD Commerce Bank only to later face legal issues in Massachusetts over the name. Employees were even ordered to return their commemorative mousepads with the retracted name. That set the tone for a series of numerous blunders in attempting to bring two distinctly different business cultures together. Internally, employees are encouraged to go above and beyond and "WOW!" their customers. Seems like Senior Management should have listened to themselves before launching their conversion plan.
Reply
10-02-2009 @ 12:29PM
gwilliams1 said...
Thanks, Rachel. If you and Tom ever decide to apply for a copywriting position anywhere, let me know, and I'll put in a good word for you. Meanwhile, I'd make the changes, but (seriously), a computer snafu of course own is preventing me from doing that. Sigh... you have to love irony.
Reply
10-20-2009 @ 4:29PM
Patrick said...
That sounds like a nightmare, for the customers and employees. I work customer service for a bank and had a similar but not as widespread. There was a particular branch that didn't have a portion of their daily work processed, and people were calling up stranded at airports, gas stations, or standing in a grocery line wondering where all the money they deposited the day before went.
We were instructed to apologize to the customer, empathize with them, and assure them that things should be back to normal in an hour. But, how do you tell that to the lady at the gas pump on E, and she can't fill her gas tank because we made a mistake somewhere?
Reply