Telecommuting not all it's cracked up to be
Filed under: Technology, Career
For the 34 million U.S. workers who occasionally telecommute, I have this advice -- stop.A company that sells phone systems so that your work phone can be connected to your home in a "virtual office" recently asked me if I wanted to write about the new technology they sell that makes employees feel as if they're in the office when sitting at their kitchen table.
My first question was, "Is that what people want, to feel like they're in the office at home?"
I know that telecommuting from home sounds ideal -- no boss, no clock to punch, no co-workers bugging you to meet a deadline. You save money on gas, food and dry cleaning, and don't have to commute.
But even if only one day a week, is this what you want, America? For work-life to seep into your home, your sanctuary from the busy world?
When the phone rings, do you want to wonder if it's a business call or a friend calling you over to a weekend BBQ?
As someone who has had to work in a "virtual office" at home for more than a year as a freelance journalist after having been laid off at a newspaper office, I can tell you that you don't want to cross that line separating home from work unless you have to. The workplace should be for work and the home should be for anything but work.
There are constant interruptions by people confusing your work time with your time at home, and there's always something that needs to be done around the house -- washing dishes, laundry, walking the dog, cooking, taking care of the kids, and on and on.
The best thing about having an office phone at home through M5 Networks is that because it's run through a broadband connection, employees must log in to their computer to answer their phone, whether at home or the office, as Kerrin Parker, M5's vice president of operations, explained it to me in a landline conversation.
They can log out at any time, so they're not really tied to the office unless they want to be. But when they want the business phone on at home, they connect to their computer and their business phone number works from there.
Without it, telecommuters using their home phones for business calls would have difficulty doing conference calls and their customers would see their home phone numbers pop up on caller ID -- not the look of a professional.
So while Parker may have sold me on having such a phone, I still don't see what stops the bossman from knowing if you're logged in or not on your computer and available to work from home.
The Man already has his hand deep enough in your business. Don't let him get into your home, too.
Aaron Crowe is a freelance journalist in the San Francisco Bay Area. Reach him at www.AaronCrowe.net



Reader Comments (Page 1 of 1)
9-25-2009 @ 11:45AM
matt said...
I disagree. As a knowledge worker, sometimes I have heads down work that I need the silence away from the office to complete.
I control how available I am. Yes, I have seen people whose work laptop is always on and who continue to work during Law and Order. I also know people whose work Blackberry automatically turns off every day at 6 pm and stays off all weekend. They are simply not available.
I understand how your freelance position is different from most steady tele-commuting work. You have to pick up the phone because it is your next paycheck, no matter when it rings. But as a basic knowledge worker, the phone can wait. There is voicemail for a reason.
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9-25-2009 @ 9:49PM
Jeremy said...
I will have to agree with Matt on this one. Telecommuting while freelancing has been one of the best things for me. It is always going to depend on your personality as to whether it's a good fit or not. For some people, telecommuting will never be the most comfortable. For others, it will just take some getting used to. And for others, like myself, it will feel comfortable almost immediately. So... to say that they shouldn't do it is wrong. You really should see what fits you and your personality best.
As for the infringement on your personal life, that is really your choice. You make the decision as to how available you plan on being, and that has little to do with telecommuting. I know people who take conference calls at 9:00pm on their cell phones even though they were at the office from 7:00a-7:00p. That is a decision you have to make on your own.
Jeremy @ RefocusingTechnology.com
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9-28-2009 @ 12:08AM
Kathleen said...
I've been the defacto telecommuting advocate at my company for 15 years. Telecommuting works for us because 1) It's purely voluntary and 2) we train our prospective telecommuters on the program. You manage your work time and keep a clear boundary between personal time and work.
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9-28-2009 @ 9:02PM
Tom said...
Wow! You don't see what stops the bossman from knowing if you're logged in or not on your computer and available to work from home? You do! Do you know how to keep your booss from calling when you're in a meeting? Do you know how to keep your boss from calling when you need to concentrate?
But that misses the point entirely. If you work from you need to make sure you're evaluated based on results, not what hours you work. Of course that's true when you're in the office too, a point that still seems to be lost on many managers.
Work is what you do, not a place you go.
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