YouTube ranter wins battle over interest rates
Filed under: Credit, Debt, Consumer Ally, Credit cards
A California woman who made a widely publicized YouTube video calling for a "Debtors Revolt" -- announcing she wouldn't be paying her credit card bills because her interest rates skyrocketed -- has a new video proclaiming a personal victory.
Ann Minch, whose first video posted two weeks ago was seen by about a quarter million people, said in her follow-up installment that she received a call from an executive at Bank of America who agreed, after a little negotiation, to restore her interest rate to its previous level of 12.99%.
She said in the video that she told the executive that banks are borrowing money from the federal government essentially for free so getting nearly 13% interest was adequate profit. Minch said he relented, never asked her to alter or remove her fiery video and then accepted the victory as a personal win.
A Bank of America spokeswoman told WalletPop that the bank did work out a deal with Minch, but said she couldn't be more specific.
"We did reach out to the customer and, based on additional information we received from her about her situation, we reached a mutually agreeable resolution," spokeswoman Betty Riiess said. "Because of customer privacy, I can't discuss the specific terms of the customer's account."
While Minch's 10 minutes in the spotlight might be nearing an end, she said much is left to be done to try to get banks to treat their customers more fairly and urged a continuation of the fight.
Minch said her interest rate was raised to 30% even though she was a longstanding customer and always made her payments on time.
"I could get a better rate from a loan shark," Minch said in the video. "There comes a time when we must make a stand and my time is now."
A number of credit card issuers boosted rates and changed terms on their cardholders ahead of a federal law that reins in such acts.
Minch made mention of the advice many have offered to try to negotiate a lower rate with your bank -- a tactic that has worked for some. But she said her attempts had failed until her video went viral thanks, in large part, to a story on the Huffington Post site.
Ann Minch, whose first video posted two weeks ago was seen by about a quarter million people, said in her follow-up installment that she received a call from an executive at Bank of America who agreed, after a little negotiation, to restore her interest rate to its previous level of 12.99%.
She said in the video that she told the executive that banks are borrowing money from the federal government essentially for free so getting nearly 13% interest was adequate profit. Minch said he relented, never asked her to alter or remove her fiery video and then accepted the victory as a personal win.
A Bank of America spokeswoman told WalletPop that the bank did work out a deal with Minch, but said she couldn't be more specific.
"We did reach out to the customer and, based on additional information we received from her about her situation, we reached a mutually agreeable resolution," spokeswoman Betty Riiess said. "Because of customer privacy, I can't discuss the specific terms of the customer's account."
While Minch's 10 minutes in the spotlight might be nearing an end, she said much is left to be done to try to get banks to treat their customers more fairly and urged a continuation of the fight.
Minch said her interest rate was raised to 30% even though she was a longstanding customer and always made her payments on time.
"I could get a better rate from a loan shark," Minch said in the video. "There comes a time when we must make a stand and my time is now."
A number of credit card issuers boosted rates and changed terms on their cardholders ahead of a federal law that reins in such acts.
Minch made mention of the advice many have offered to try to negotiate a lower rate with your bank -- a tactic that has worked for some. But she said her attempts had failed until her video went viral thanks, in large part, to a story on the Huffington Post site.




Reader Comments (Page 1 of 26)
9-22-2009 @ 3:24PM
afton529 said...
Your fight may be fair and productive. But for others, they will continued to be ignored. It's best not to fight against the bank, because unfortunately, you will lose.
Reply
9-23-2009 @ 6:49PM
Michael said...
Do you by chance work for a bank? Ha ha.
9-23-2009 @ 8:13AM
nancy said...
you need to be persistent.....keep at them
9-23-2009 @ 8:17AM
tjhushyomama said...
If this woman was black the bank would have laughed at her and gave her NOTHING!!!!
9-23-2009 @ 11:23AM
sarge said...
what?? it's best not to fight against the banks! haha... so you think its best not to stick up for yourself and take a stance when there is an injustice!!... weak weak weak... thats the most unattractive behavior i've ever heard of!!!!!
9-23-2009 @ 11:31AM
Coop's Army said...
You're a sheep. You have always been a sheep, you will always be a sheep, and as long as there are people with your attitude, the banks WILL continue to rob us, the government WILL continue to mislead us and other countries WILL continue to take advantage of us.
We are in the current situation we are in because of cattle-mentality like yours. If people stood up for what was right instead of what was "trendy," we would be better off today. But instead, its more "cool" to cry over a dead wolf that was taking the food from an Inuit family's table than to protest an unfair bank charge.
9-23-2009 @ 11:36AM
Jason said...
I did the same thing, I did not make a video but all my credit card companies lowered my interest rate down but one. Chase is still holding onto the 30% interest rate and I have not made a payment to them on 6 months. I'm sure that one day they will come to there senses. Until then I will hold steady and make payments to the companies that truly want my business.
9-23-2009 @ 11:38AM
M. Clippard said...
Bank of America has a unique approach to their customer service. At the death of my husband recently, they blocked the credit card in both our names and placed an injunction on the balance of that account which required legal service ($) to address. We have had many accounts with this bank over the years all of them joint, but they didn't seem to notice who I was when my husband was no longer around. They would not allow the transfer of 484,000 air miles to my new card. No one could explain why the previous card was blocked. The advice I got from friends who know a lot about banking/finance is to always use your local, independent (preferably a co-op) bank if you want service and care. I personally won't close any doors at B of A, but I've decided to tell this story often enough and step by step get myself untangled from them so that maybe they'll take a second look at who the customer really is.
9-23-2009 @ 12:08PM
Guy said...
I have been in business for over 65 years.
There is only one person to deal with in a banking relationship.
The branch manager.
Insist on this when you open your account... with him.
I started by taking small personal loans..... what ever they would give me.
Repaid promptly on what ever terms were required
Several times a year.... cost? the interest charged.
Credit history. Perfect
Loans kept getting larger.
Put borrowed funds in different bank (savings acct) so available at repayment time.
Un blemished record.
Results, six figure open line at two banks, if I cannot pay for it in cash, I never use a credit card to go over month end..... aways clear any CC acct. in full each month.
If I can't afford it, I don't buy it.
9-23-2009 @ 11:49AM
Miles said...
Its best ot to fight against the bank because you will lose?
I'd say 30 percent interest is having lost for sure.
I also was never late on a payment to B of A and because of an erroneous complaint had my interest raised to 30 percent.
After many conversations with the bank and their failure to lower the interest rate, I simply stopped making payments (I had told them I would default if they didn't help me because I simply couldn't afford to pay) After 2 months of nonpayment, they contacted me with an offer of "0" percent for the remainder of the balance!
Don't be so passive. It is both immoral and unconstitutional what the banks are doing and passive resistence is one of our most powerful forms of political force.
9-23-2009 @ 11:55AM
Jaco said...
afton529, are you kidding? Don't fight "because you will lose?" What kind of pussy attitude is that? You'd rather be treated unfairly, and just put up with it? The banks would LOVE you.
9-23-2009 @ 11:57AM
Rick said...
It's because of you prices go up without a fight you lay down to this BS and are part of the problem. These banks make no money if we say they make no money. We are the consumers, we can put them out of business by merely taking our business elsewhere or JUST PAY CASH!! Your attitude sucks. I have done my share to bring down my % rates.
9-23-2009 @ 12:02PM
michaelh said...
Are you serious? Don't fight? That's the most ridiculous statement I have ever read!
9-23-2009 @ 12:24PM
don said...
r u kidding me,just take it ,kidding right just being stupid huh?
9-23-2009 @ 12:42PM
Gary said...
Read your msg - Great things must start some where by someone.
Remember she started out as 1 person - today she is 236,000
people strong. Instead of worrying about what they can do to us
perhaps you need to get off that couch and join the movement
and help yo assist with the recovery process.
What you are missing here is the banks need cash to pay those
over paid managers and C.E.O.'s. By raising the interest rates promises them another pay check. By refusing to pay the interest rate increases joined in by the other 236,000 members just might wake them up. How about being the 236,001 person.
9-23-2009 @ 1:04PM
wedmund8 said...
What you say is not true, the banks do not always win. I recently got hit with an overdraft fee of $35.00 and I called TD Bank, reminded them I was a customer for the last 22 years (originally they were Commerce), never had a late fee, overdraft fee - nothing. I reminded them that it was because of me, and millions of others, that they had a job and were where they are today. I also reminded them, they are not the only bank on the planet and their competitors would love to have my business. I also reminded them, and here is a FYI, the banks take our monies, combine them and put them into a roll program where they get up to a 3,000% return. When not in a "Roll Program" as it is called, but they will never admin it exists, they are making 18-24% interest per day on your money - (Primerica).So, they are making money hand over fist and have the nerve to to treat those of us who made it possible by depositing out money with them, they should be kissing our feet! As for the lady fighting back, we all should be fighting back, you seem like one one of those who complains. does nothing about it, and then sits back waiting for someone else to do something and when they are successful, you sit back and enjoy the spoils.
10-12-2009 @ 12:49AM
Jim Carter said...
I owe a lot and the credit card banks is not getting a dime more from me. They have reduced my line and zoomed my interest to 30%. Cash and Carry here I come. They stink.
9-23-2009 @ 6:05AM
akrsnp said...
If you want to get bids from every auto insurance company you can save much more money than any gecko can save you right here. http://insurancediscountcentral.com I switched insurance after getting my quotes there and I'm saving over $60 a month for our two cars now
Reply
9-23-2009 @ 6:23AM
sickoffees said...
I don't think she lost, I think that she definitely won this battle. For one, I am glad she took on this fight as I was unaware that BOA doubled their interest rates. Sure enough, I just checked mine and I have gone from 16% to anywhere between 30% to 32% for the last 3 billing statements.
Great analogy, I could get a better rate from a loan shark...and the fact that these banks are getting a practically interest free bail-out from the government gives them no right to rape and pillage their customers for another bail-out as well.
Heck, I just checked my Chase bank account and they don't seem to need to rape their customers, my interest rate is half of BOA is charging now at 3 times the credit line.
This seems to be isolated to only certain banks and was, more than likely, done in response to the government package that Obama is trying to put in place against bank fees or possibly BOA is trying to get their customers to foot their highly expensive court case appeal on the billion dollar lawsuit where they were raping poor senior citizens with overdraft fees. At least the timeline seems to be in accordance to when my rate doubled. http://articles.latimes.com/2009/jun/02/local/me-bank-america2
Reply
9-23-2009 @ 11:45AM
ukiedukie said...
My personal revolution happened years ago with Sears. The lowest interest rate they offer to their best customers is 16 and 1/2%. Because my rate was 19%, I paid 1/2 of my bill ($1,000 cash) so I would qualify for the 16%. I had made all my payments on time and was never late. I fully expected Sears to lower my interest.
They reviewed my credit report and saw I had had problems with a couple other cards (not theirs) AND INCREASED MY INTEREST TO 30%!!!!!
At that time I only owed $800, $450 of which was to be creditted for returned merchandise. I continued to make payments covering what I considered my balance of $350, while fighting to get them to revert the interest and render me a zero balance.
Then I stopped paying.
That erroneous $800 ballance now is almost $4,000!!!
I will never pay that. I do not owe them that money.
If anything THEY OWE ME!
I use only cash to purchase items, always AND
I WILL NEVER EVER buy anything from SEARS....
AND I will tell everyone I can to NOT SHOP AT SEARS!