Build your business even in a down economy. Join Barbara Bartlein, The People Pro, as she interviews Shep Hyken, author of "The Cult of the Customer." No matter what you sell, who you sell it to, or how much (or little) of it you sell, your business revolves around customers. Keeping customers happy, keeping them coming back for more, and keeping them loyal to your brand are the most basic ingredients of business success. The Cult of the Customer shows you how to create the kind of customer experience that leads to endless loyalty and constant referrals.

Join us for this fun interview with one of the experts in customer service and building your business.