Sorry to disagree, but having heavy jeans material just "rip" without being on a seam just sounds fishy to me. I worked in retail management for many years, and you would not believe what people tried to return. The only way material that heavy could split is if nail polish remover were spilled on it, and the material got weakened. I have seen it happen alot, especially with teenagers. I've also had people try to return clothing that was heavily soiled (sometimes even vomit) and they would tell me bold-faced "thats the way I bought it."

Honestly, when was the last time any of you had jeans just "split?"

I have never been a morning person. That does not work out too well when you have to get 3 kids ready for school in the morning. I have been a regular user of multi-vitamin packs and energy drinks for some time now. I really hated the "burn out" from the drinks and taking the vitamins alone really did not do much for me. I started taking Resveratrol Pills http://cli.gs/EternalRezv and I now love getting up in the morning and have the extra energy to exercise while the kids are in school. So I am a "skinnier" morning person too. I am so glad I found this ultimate supplement: http://cli.gs/EternalRezv

I am a seamstress and know that denim is notorious for having weak areas when cheap denim is used. Contrary to what some people think. With the economy in the dumps more and more company's are using inferior products and selling them at prices that should be top grade! Regardless of that, if you bought an electronic item and plugged it in and it did not work you would take it back. Why is it that washing a clothing item once and it falling apart any different? Also, these stores tend to hire people who have no customer service skills, let alone people skills, and do not understand the value of treating the customer with some respect. Because they wouldn't exchange one pair of jeans, which is a tax write off for the store, they will not only lose that customer but also anyone they share their story with. I have been in Hollister and have never bought anything in there because of their awful fabrics and shoddy workmanship and outrageous prices for junk. No wonder the jeans fell apart after one wash!

Ed,

I bet you bitch alot and are a cheap ass to boot. I bet you won't go to movie once it gets a bad review. Were you there at the time these jeans were brought back? How is the store to know it was only washed once and what went on to cause damage while they were worn? Before you make assumptions why don't you go into the store and look at the clothes yourself.

Ed,

Based on the article, Hollister's customer service is awful, but I've had terrific experience with GM's customer service. I had 2 fuel injectors fail about 2 months and 1500 miles after the warrenty expired. I won't a blunt, but polite letter to GM, offering to accept half of the repair bill to keep me as a happy customer.

I got a check within 2 weeks for the amount I offered. Needless to say, my wife got a GM car the next year, and I'm shopping for a new GM car as we speak.

wtf?

agree with kent.. GM has amazing customer service!

wow I didn't realize how ignorant the average consumer really is. I work at Hollister and there is no single pair of jeans priced over $70.00 so thats the first thing wrong with this story. There are two styles of washes that are priced at $69.50. so with tax they could slightly be over $70 For all of you saying that all the Abercrombie co. stores are known for bad costumer service is a completely ridiculous thing to say because at our store we have great customer service and we do allow returns as long as the receipt is valid, even if the merchandise has been washed and ruined we will still take it back, this story sounds completely bogus to me. This just seems like a bunch of angry middled aged women trying to complain about something.

How did you pay for the jeans? If you paid by any credit card besides their credit card, you have the right to dispute the problem. This past year has been, so bad and seems to be getting worse, that I have had six disputes and won all of them. In addition, some credit card companies give you additional warranties. I paid by check twice this year and got burned both times.
Good Luck

Most stores have the policy that after items are washed they can't be returned, and this is because people take advantage of the
buy something expensive weat it once and return it. JCrew even had the policy that no questions asked you can return any item whenever until people would buy items and after the season was over would return their whole wardrobe. SO they have rules for a reason. I've bought clothes from hollister and have never had the problem of them falling apart after one, two or 50 washes. Sure products have defects but chances are more than likely she wore them ripped them or snagged them and they then fell apart in the wash. Times are hard so if you allowed every person with a complaint after they washed an item return it, where would an already struggling company such as Hollister be?

i with you on this .. i won't shop there either.. they should give back the money or exchange .. i've had fabric fall apart like that ..defective from where fabric was made.. i've worked as a quaility controll in warehouses /manufactory's,, this is not uncommon ..that should have been chaught by quaility controll dept. before being made into pants ...etc..

It is possible for fabric to rot without any noticeable wear to the naked eye. Hollister should have given you a new pair in exchange and you should further report them to the better business bureau. They will be informed of the complaint and it will score against them if anyone is inquiring about the character of the company.

all you can do is spread the word. I beleive you. With 5 kids how could it be worth all this trouble over 1 pair of jeans. But it is not the jeans, it is about charging a premium for an defective product that you will not stand behind. That is disgusting!

Leah, I would strongly recommend you stear clear of Best Buy then, too. We bought a 40" LCD TV, took it home, had friends there to help us set it up. When we opened the box it was destroyed. To the point, the manager (when we took it back) said we must have thrown it off a balcony to cause that much damage. The box was in perfect condition, but the internal packing material was messed up. Yeah, I paid $1,500 for a tv and threw it off a balcony (this was a couple years ago). Long story short, my husband and I filed suit, got affidavits from our friends and right before trial, Best Buy relented and gave us our money back. It was certainly extraordinary circumstances, but luckily, we were not without witnesses!

hollister has great clothes that last!!! this lady probably didnt wash them right!!! and btw the workers always are nice to me. im a teen and they respect me and my friends. also when a worker sees us they always asks if we are finding everything ok. wtf to all you who don't agree!!! oh and nordstroms is also a good place to shop!!!