Oh, really? Regular, frequent fliers can have no idea how frustrating waiting to get off the plane and having to find somewhere to put carry ons on board can be? News flash: you don't have to work for an airline to feel these frustrations! How about the frustration of being nickeled and dimed to death for every little thing? After all, what am I paying the high ticket prices for? Carry ons are still just as limited as they were before, only now some people who weren't bringing so much on board before are doing so now because of the unreasonable fees just to check ONE bag!! That's what happens when the airlines start charging for everything. Anyone could have told you that would happen.

Ignorant comments from airline workers (typical, actually) -- it;s simple, just enforce the existing size limit but they are just lowering the size to capitalize on folks that already purchased tickets. I hope they lose future business because of it. Won't get my business, that is a certainty

I blame airlines for this situation. They put in place limitations on what size of carry-on were permitted, and then ignored their own rules. I would check my luggage, only to see inconsiderate ignoramuses get by with loading up the overhead bins with bags large enough to store a good sizes pig (a creature to which I felt they were kin).

Now, we all have to pay. I just flew round-trip to San Fran from O'Hare and almost called for an air marshall because the jerk behind me felt he had "squatters right" to the space above my seat. He made adjustments, but it was very confrontational.

The airlines need to apply common sense, but don't screw with the passengers too much. The overall situation is rapidly reaching the point where it is more satisfying (and even economical) to drive than to fly. In past years, I've made many flights, but this year, only once. I will use teleconferencing for business, and drive for personal activities.

Keep screwing the passengers (even those of us who were Platinum, Gold, etc.), and you will neither recover, nor gain our loyalty back.

If you people would stop losing and damaging the bags and not make us wait a half an hour or more to get them after we get to the baggage claim, maybe we might check them.

i use to work for that racist northworst(northwest)airlines, i hope people stop flying and boycott all the major airlines except Southwest Airlines......

Thank you Janet Tufu, Your comments were RIGHT ON. It is about time that the people who obey the rules stop susidizing those who do not. GO Continental.

Doesn't TSA do it's job in enforcing the one bag plus one personal item? My wife does a gate check of her bag at Pittsburgh, because it takes American Eagle 45 to 60 after the plane parks at the gate before bags are put on the carousel at Chicago-O'Hare.

Once, she had her roller board, her laptop bag, and her purse stacked as she walked up to the security line. The screener wouldn't allow her into the line, until she opened her laptop bag, placed her purse inside, and closed the laptop bag.

With that attitude you won't be working for the airline, it will be out of business. Don't fly this airline.

I'm an ametuer photographer....Do you REALLY think I want to check my expensive camera equuipment so some low life behind the scenes with security clearance can unlock my bag and steal it? Of course I want to carry it on and have it in my sight at all times...and it is heavy. And I feel the same way about my fly rod after I PAID to check a 4 lb tube and it came out SMASHED and the $600 rod ruined as well as my vacation. When the airlines FIX their internal problems I'll stop whining!

I guess you have forgotten(or maybe never even heard of)the names Eastern,Braniff. Greed and very poorly run personnel drove these two ex airlines from the skys. Its sounds like these airlines today will be facing the same fate. especially with this one as an employee wise up Janet your job will probably be in jeopardy, Greed has no boundaries

I agree completely! I know how frustrating it has always been to see the idiots who try to cram full size luggage in the bins. I wish the airlines would be stricter about their rules. I knew it was only going to get worse when airlines started charging for checked bags. How frustrating for those of us who follow the rules!

Right on janet. There have been sizers at the check-in but people walk right by and the clerks never question them

I had to travel home this summer on emergency family medical leave, so not only did I have to pay an extreme amount for my ticket, but I had to take a lot with me because I was staying for the summer. I ended up paying over a hundred dollars more for my luggage because I was 8 lbs over weight. I was unpaid all summer because of my leave and then I was screwed by the airlines. On my way back home I had a camara stolen out of my luggage, and because of all my problems with my family never got a chance to get reimbursed because of their deadlines. I'm extremely pissed at the airlines and the next time I travel, it'll be in my car! I'm tired of the delays and the cancelled flights! It's sickening! So, the airlines cost me over a thousand dollars that I couldn't afford. And then, when I got back, I got screwed by my employer too for taking that leave that I was entitled to. How's that for a horrible travel experience?

Excuse me please, Janet. It's nice you work for a major airline. I am a frequent traveler from Oregon to LAX and often to Tucson, Arizona. I can't tell you how many times I have arrived at my destination only to find I have no luggage. This past September was the worst. I was talked into checking my baggage by the desk worker. I had planned to carry it on as it would fit in the overhead compartrment. She said, "Oh, just check it in. It will be easier". My medicine that protects my life was in that bag. The airline didn't charge for the first bag but I spent 3 hours waiting in LAX for the next flight from Portland to come in. Meanwhile, my daughter is traveling round and round the airport looking for me as she had an oversized truck she could not park in the parking structure. So don't tell us your problems, Janet, we all have them. Get over it and move on;. This is the main reason why people use the overhead bins, so that their luggage will arrive with them. Nuff said..

Well said, Janet!! I couldn't agree more. It's just too bad there's not more of us who see it this way...

Janet,

First I’m a business traveler, so even though I don’t work for the airline I do understand the problem very well.

I'm with you. Nothing pisses me off more than flying across country, getting to my destination after 4 1/2 and waiting an additional 20 minutes to get off the plane! All because people insist on bringing as much Sh-T as they can on the plane!!!

Janet Tufu;
You work for the airlines and you see this every day.
I travel on probably your airlines and "I" see it every day.
It "is" time, some rules were made, so you did NOT have to work on what people believe is a GREYHOUND BUS.

My condolences to you, the pilots, the ticket agents working with people who have no respect for others, no common courtesy, and can haul a small volkswagen full of stuff on a plane and wonder.....WHY IT WON'T FIT !

We will get through it. It is a little house cleaning needed, is all.

AMEN!! My husband flys for a legacy carrier and as a commuter, he boards after the paying passengers. This often means NO overhead space, so even though he has a connecting flight to operate, HIS bag has to be checked. The size of some of the so-called "carry on's" has gotten out of control, and it's about time all carriers turned to the same page and began controlling this problem. If it helps them make a little more money, and maybe return to their employees some of the money they took away in pay cuts a couple of years ago, so much the better.