Credit card companies cracking down on customers
Filed under: Banks, Cards, Debt, Recession
The credit crisis seems theoretical and far away -- until the bank starts messing with your credit card. Many consumers are finding the first place they're seeing tangible evidence of the crisis is when credit card issuers cancel their accounts or lower their limits -- sometimes even below their current balance.Many consumers aren't thinking of buying a house right now because they're worried the housing prices may slide a lot further. According to the National Association of Realtors, 70% of people who don't own a home already don't plan to buy one in the next year -- and many cite tight mortgage restrictions as a reason.
For now, where most people will get hit is on smaller loans, like those for cars and revolving credit on a credit card. Here are some tips from the experts on what's ahead and what strategy you may want to play:
Credit limits are being cut. Carol Kaplan, spokeswoman for the American Bankers Association says banks are lowering credit card limits. "They're being much more conservative about who they're giving loans to because they can't afford to take any more risk," Kaplan says.
That means if you've kept a high balance but left a little cushion under your limit, your cushion may have vanished.
You actually have to read those letters from the bank. The banks will tell you about lowering your limit. But they just might send it in one of those envelopes marked "Important Information About Your Account" that you've grown accustomed to immediately trashing.
Okay, you don't have to actually read those letters. But you do have to keep track of what your credit ceiling is somehow -- either online or by reading your credit card bill.
Banks can actually cut your credit limit below your current balance. Scary, but true. Banks can and do cut customer's credit limits below the current balance, says Kaplan. If it happens, you'll have to pay off your balance above the limit or face late fees, she says. "If you've got a $10,000 limit and a line of $9,000, you could get a lower limit of $7,000."
Your mailbox may be less stuffed with credit card offers. Credit card companies are getting pickier and cheaper -- not wiser about how annoying their junk mail is. Greg McBride, senior financial analyst at Bankrate.com, says credit card companies are looking for customers online because postal rates have gotten more expensive.
"Reaching prospective customers online is where the growth is," McBride says.
"You might see less offers," says the Banker's Association's Kaplan. "Just because you got the offer doesn't mean you'll get the card."
People with lousy credit may not get cards. Banks are being pickier about giving out cards. With the economy tough, they know people are going to have a harder time paying off their debt.
"What banks are doing are examining the credit profiles of customers, taking a harder look at which consumers pose the greatest risk of not being able to pay," says Kaplan. "Late payments, high debt to credit ratio, all of those things are going to go against you."
People with great credit should shop for great rates. Even though there's all this talk about tighter credit, interest rates have actually come down. The average variable rate is now 11.4%, down from 14% a year ago, says Bankrate.com's McBride.
"If you see your card issuer has been dragging their feet on reducing your rate over the last year, it's time to shop around," McBride says.
But it may be harder to qualify for the very best rates. "Those low rate offers are out there, but issuers are much pickier about who gets them," McBride says.
Use it or lose it. One of the quickest ways banks can shed risk on their books is to eliminate all the dead wood customers, those who haven't charged anything in years.
"What were seeing happening in some cases is that people have a credit card that has a $10,000 credit line and hasn't used it for several years. They kept it just for emergencies," says Kaplan of the American Bankers Association.
"You just may get a letter in the mail saying your account is closed for inactivity," Kaplan says. "They want to limit their risk."
If you want more credit, act like you don't need it. Banks consider someone who carries a balance as a higher risk than someone who pays it off. So if you want the bank to trust you more, give them back their money. Don't carry a balance. (Which, of course, you shouldn't do anyway because it'll cost you a fortune.)
"Somebody who is carrying a credit card balance is buying something they couldn't afford to pay cash for," says McBride at Bankrate.com. "Revolving a $5,000 balance is a lot different from someone who pays $5,000 off month after month."
People who pay off their credit cards every month are using them as a convenience --or a way to soak the banks for some kind of reward.
People who pay off their credit cards every month can still get ridiculous rewards. Credit card companies love people who pay off their credit cards every month. Like we said above, those people are less of a risk.
You might think those no balance folks would be less of a money-maker, too, because they're not paying the high interests everyone else is. But, you're forgetting that credit card companies also make money off an interchange fee -- typically between 1% and 3% of a purchase -- that the store has to kick back to them.
The latest trend in reward cards are those that give out special points for everyday kind of purchases, says Bankrate.com's McBride. Those cards incentivize consumers to use their cards in every little purchase. (So basically you put everything on your miles card, the store has to raise prices for everybody, but you get a "free" trip.)
Should you get another credit line for emergencies? No financial expert is going to tell you that the smart thing to do is to go get another credit card. They're worried you'll be tempted to use it. But it's a reasonable impulse to want to have more credit available in case of an emergency.
Just be aware that even if you get a new credit line, the bank could always pull it back. And, don't take out a new credit card if you plan on getting a mortgage or car loan soon. The new card may briefly mess with your credit score.
"Make sure you're not late on any payments. Reduce your debt load," says Kaplan to prospective borrowers. "The best thing you can do is pay down the credit you do have. That will make you look like a stronger candidate to a bank in the event you do need a loan."
Whatever you do, don't think that because credit is going to be drying up that you should actually spend your credit. "Do you need to go and grab borrowed money before gates shut? No, that's not smart financial planning," says fee-only financial planner Al Zdenek. He also urges investors to calm down. The bailout package has not yet begun to work through the system, but eventually it will and credit will loosen again.
"The banks will be turning the taps back on," Zdenek says. "For as bad as the credit freeze situation is now, it's not a permanent situation."
Everyone's having hard time paying off their credit cards. The reason banks have been getting jittery -- aside from the fact they're having a hard time borrowing money and all -- is that their customers are having a hard time paying their bills because of unemployment and the slowing economy.
The American Bankers Association reported in October that for the second quarter personal loan delinquencies rose from 2.55% to 2.67%. According to the New York Post, store credit cards are facing delinquency rates rumored to be as high as 10%. The Post says Target expects to write-off 9.86% of store credit card sales in August. When delinquencies go up, that means either lending standards or rates are likely to rise soon.
For a quick review, see our slideshow of credit card tips.
Recent Posts
- Health insurance concept that's worth thanking God for (11/20/2008)
- Time to reread 'The Grapes of Wrath' (11/20/2008)
- Gazelle: A better way to recycle your electronics (11/20/2008)
- Need more money? Turn your bedroom into an art gallery (11/20/2008)
- Woman finds black widow spider in the grapes she bought at Costco (11/20/2008)

Reader Comments (Page 1 of 2)
10-15-2008 @ 9:26AM
T said...
Not to mention that these are hard times for all. IF these institutions want to keep thriving, they need to look at the bigger picture/long run. WOULD THEY DARE CUT OFF THEIR NOSES TO SPITE THEIR FACES? If a customer is having a hard time but making the payments and these companies are getting at least 100.00 to 200.00 a month out of the customer. That is income for the Company multiplied by millions of customers......still! If they continue to harrass and lower limits and play nasty games on customer...then that customer WILL REMEMBER WHO STOOD BY THEM AND WHO DIDN'T!!!! TRUST ME!! INSTITUTIONS THESE DAYS WILL BE REMEMBERED! and they will fail for their cheap/dirty rotten practices they now are performing! Target Visa. you made enough off of me! Buh BYE parasite!!!!!!!!!
Reply
10-15-2008 @ 4:22PM
Joe Henderson said...
American Express has tried this, claiming I owed them some monies...but were reticent about where I lived at the time.
I think they crossed some computer wires and, lo and behold, here I am, sucker. Told them I would welcome any court action (and certainly would/will) cross file. At 70, I am not too concerned about "ruined credit." That account was years old, before I even lived at this address, or in this region, and is beyond any collection statute of whatever state, so if they try this I will own a chunk of AMEX. I would not help any credit agency try to find a mangy dog due to their tactics and intimidating efforts. One of those principal things where I would and will spend thousands to fry them in court. I have, and am constantly offered, more credit than I need.
10-15-2008 @ 11:53PM
Dango said...
I agree about Target Visa. They are slippery. Didn't expect it from a good store.
10-15-2008 @ 9:58AM
Charles said...
Would closing accounts affect the credit score?
Reply
10-15-2008 @ 1:43PM
Oswald in Dallas said...
Charles, The worst thing you can do to your credit score right now is pay off the balance AND close the account. Pay off the balance by all means, but DO NOT close the account. Your credit score is based, in part, on how much of your credit you are using. So if you have line of credit and are only using 5 - 10%, your credit score will be higher.
Look ayt it this way say you have $10,00 total credit linefrom two accounts ($5000 each), if you are using $2000 of it you are using only 20% of your total credit. But if you closed one of the accounts, then you would have $2000 on one account and you would be using 40% of your available credit.
10-15-2008 @ 1:53PM
dave said...
Dont shread your credit card offers return them in the prepaid envelopes,if they get enough returned that they pay postage on they may quit sending them.
10-16-2008 @ 7:36AM
Wayne Altman said...
Charles, Yes the closing of acounts might affect your credit negatively. Your score is based on five factors.
1. Payment History
2. Amounts owed
3. Length of Credit history
4. New Credit
5. Types of Credit used (Mortgage Installment and Revolving)
If you start closing accounts the other lenders start worrying you are taking yourself out of the game. Works in the reverse as well, if you get tons of new credit within a short amount of time.
This was an incredibly well written article by the way. Very sage advice, and timely.
Mozelle, The VAST majority of Americans are responsible with their debt, do not believe the hype. We get a bad rap because of our ACCESS to credit. This latest problem had little to do with consumers, more to do with greed.
This problem would go away much quicker with some arrests and convictions of the people responsible. Confidence in the market will only return once this has happened. Paulson can throw all the money in the Treasury at this but it will be wasted if there is no accountability.
Lastly, to those that do not take care of, or do not have credit period. PLEASE hope nothing happens to you or your family that requires good credit. I speak from experiance.
If you want to stop recieveing unrequested offers go here www.optoutprescreen.com that will take care of it for sure.
Wayne
www.givemegreatcredit.com
10-15-2008 @ 10:48AM
Mozelle said...
America is into debt up to their eyeballs! America's people are into debt up to their eyeballs! America and it's people are living on the come! Living on the edge! That is the American way!
American banks are now going under. This is what happens when you live on the come! When you spend and owe more than you make! Credit cards make it easy to run up debt! And I mean easy! Dogs even have credit cards! Banks hand them out like candy, and those dogs that don't pay simply get written off by the bank. Those that do pay, are rewarded by higher interest rates!
These credit card banks have to make up that lost money somehow. Someone needs to pay for their bad lending practices!
Hurricane Ike came through Texas and knocked out power for over 4 weeks in some places. Banks could not make electronic payments to credit card companies and some people are now paying 30% because they were a few days late paying. Banks are like ticks; once they latch on they don't let go!
I personally do not owe any credit card company! I pay my balance every month. There is no way these gangsters will squeeze me by the balls. I rip up every offer that comes in the mail. I have two credit cards. Buying on the come is not wise!
Reply
10-15-2008 @ 11:27AM
Dawn said...
I recently receiveda call from an unnamed company saying that they could lower the interest rates and increase the credit limits on my Visa and Mastercard. They did not identify themselves as one of the Banks that I have these cards with. Then they asked if I had any balances above $2500. I did not answer them and hung up. I am on a Do Not Call list in TN. How do these companies get my telephone number and should I report these "Phishing" calls to some regulatory authority?
Reply
10-15-2008 @ 4:24PM
Joe Henderson said...
They buy the lists or have very good hackers.
10-15-2008 @ 11:45AM
Chicago said...
Closing accounts can lower your credit score especially if you have balances on other cards because it would increase your ratio of debt vs available balance.
Reply
10-15-2008 @ 1:53PM
Dessie Howard said...
Credit card companies have been getting away with FINANCIAL RAPE for years. They charge excessive rates and penalties for minor infractions, and basically have despicable business practices. If you are having any problems paying at all, they set you up to fail. Then you are harrassed and threatened when you finally do fail. It is like dealing with the mob. Credit card companies are evil, and credit reporting agencies are in their pockets and are the spawn of evil. Something needs to be done about this immediately.
Reply
11-17-2008 @ 11:04AM
danielle said...
I agree. I'm being taken to court after trying to work out a payment plan with credit card companies. I'm a student and have to pay out of my pocket for school which is $2000 a class(!) I told them htat all i could afford to give them was $10 a month for now until things get better financially for me. Not to mention, I told them I had medical bills (thousands) up my a** because I cant afford health insurance to help pay for them. The credit card companies rejected my payment plans and said I had to give them the past due (which is hundreds for each of the credit cards) or they will "take legal action immediately". Most of my credit card expenses, by the way, were car emergencies, and health bills.They're getting $10 per month, I don't care. Or they could get nothing at all from me going bankrupt under the medical bills. Of course, I will take some responsibility for getting myself in this mess.
10-15-2008 @ 4:25PM
Joe Henderson said...
The thing here is to kick your debt habit or at least not feed it for about six months.. Stores have to sell, and card companies have to lend, to stay in business. The same is true for mortgage companies, realtors, etc. Give it a few months, and watch the "qualified" offers, etc. inundate your mail box. In fact, they already are. I shred one or two of these nearly every day.
Reply
10-15-2008 @ 9:34PM
sue said...
I am glad that I took the time to read this article! I now know how much it can hurt you to close accounts. I have closed accounts before cause why have it if your not using it not realizing the damage I am doing to my credit score!
Reply
10-15-2008 @ 10:00PM
jean said...
Witch monster lifted the bar set on interest rates that is choking all of us? There was nothing but abhorent greed on the minds of the people in the position to control these laws.
Reply
10-15-2008 @ 10:21PM
Surfbyrd said...
All these poor people!!!! Imagine having to all of a sudden have the money to pay for an item before you 'buy' it!!!! Oh you poor souls!!! Imagine the gaul of all those companies (all owned by rich people) who actually expect to get paid for something that you said you would pay them for! The only reason they are rich is because they don't generally buy things that they can't pay for! How unfair is that!!"""
Don't worry...Obama will fix it all!
Reply
10-16-2008 @ 12:12AM
DAN said...
The Banks are getting their due. The cost of money has gone berserk and the recent Bank failures clearly illustrates what goes around comes around. Granted, policy by our politicians and greedy executives are only partially to blame.
The Fico system is a sham and only protects the Banks. Think about how dumb it is in trying to manuever a credit card balance here , do I close a card there?, pay another card late and I'll charge you more..even though you pay me on time(?).
Pay cash and forget the Banks and their credit cards, They should have been as prudent managing mortgages as they do credit cards.
Reply
10-16-2008 @ 2:31AM
Nick said...
Quit using credit cards! Pay CASH.
Credit cards, Home Equity Lines of Credit, and the like are scemes to get you to spend money so the banks can charge you high interest rates!
Enjoy your life, and quit being a slave.
There are better things to do with your life than paying some bank high interest rates, and outrageous fees.
Life is better when you are a depositor and not a borrower.
Just say "NO" to borrowing money, pay cash.
Reply
10-16-2008 @ 6:54AM
frustrated said...
Get this....we needed to get our credit score up 4 points to get a good rate on a mortgage. So, we paid our American Express from $16,000 down to $6,000. The next day (today) we received an e-mail stating they were lowering our credit limit from $16,000 to $6,000. How will this affect our credit score....I'm worried because I've been reading scores dropping 30-40 points due to lowering credit limits. Does anyone know the truth to this? Or can guide me? thx
Reply