Royal Caribbean wants you to pay a $15 surcharge for red meat
Filed under: Bargains, Extracurriculars, Food, Simplification, Transportation, Travel

Much of the fun of taking a cruise has been that everything's included in your fare. You can swim, pig out on the buffet, dance, splurge on lobster, and get somewhere interesting all for the same price, which on the major lines pans out to be between $100 and $200 a day. Here we have a cruise line deciding that your $150 doesn't include steak. So much for feeling like you can indulge.
If serving steak is such trouble, you have to wonder why Royal Caribbean doesn't just raise the price up the cruise by $10 or so. (Or better yet, ease up on the mountains of uneaten food at the afternoon buffets.) Then everyone can have their steak and eat it, too. The cruise line collects money from people who would never order a cruise line steak, and customers will come away with the illusion of value rather than with the bitter taste of nickeling-and-diming in their mouths.
Coping With the Economy
To deal with the rising cost of food, Royal Caribbean is adding a surcharge for steaks served in its dining rooms.
AP
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The trend toward paying more for "better" food is nothing new to the majors, although this is a new foray into the main dining room. The only free drinks choices on most cruises nowadays are water or horrible juices from boxed concentrates. Anything fancier is charged, although Disney Cruise Line grants free soda only on the pool deck.
Most of the big cruise lines also offer reservations-only, added-fee (at least $25 per meal) restaurants to serve as alternatives to the hubbub of the main dining room that everyone automatically eats in. From a marketing standpoint, I have always been a little suspicious of this concept in general.
The addition of an exclusive dining room implies that the main dining room's food isn't acceptable and is something you'll want to escape. In essence, it acknowledges that the fare that you paid for with your ticket isn't all it could be, a nuance that seems to have escaped the Princesses and the Royal Caribbeans of the world. To its credit, Cunard has two added dining rooms (on the Queen Mary 2 and the Queen Victoria) that are curated by celeb chef Todd English, so you do feel like your added expense is buying something special that can't be done for the masses.
These added fees are also bad for your wallet. When you pay another $25 for that dinner at the niche kitchen, the money you laid out for the main dinner you're skipping goes straight to the coffers; you are paying twice for the same meal. And vacations are supposed to be no-stress, aren't they?
Between the added food charges and the already notoriously outrageous fees for shore excursions that could be done for much less independently, it's getting to where customers now have to school themselves in ways to protect themselves from the major cruise lines' price tricks. One recent vacationer bemoaned the new flurry of opportunistic charges, such as paying $20 if you misplace your towel on the pool deck. That's no fun.
Then again, the major lines may get more savage at this game. Facing piles of debt payments after years of crazed shipbuilding, managers may only be able to seek resolution by turning their vessels into seagoing motels that are propelled by extra fees. Already, a slowdown is in the cards; for the first time in years, Princess doesn't have a new ship currently under construction, and Carnival is taking it easy, too.
During a recession, entertainment is a great industry to be in, but don't count on lots of people booking ships when the perception is that they don't buy as much as they used to. And woe to the vacation seller whose product is seen as more stressful than it needs to be.
Update: A Royal Caribbean press rep wrote to tell us that only its New York Strip Steak will be charged at $14.95, a fee that is currently being tested on two of its biggest ships. Black Angus beef remains available as part of the standard fare. If the charge is rolled out fleet-wide, it will serve as a way for passengers to access food from the exclusive, added-fee restaurants without having to leave the main dining room. That still makes it an optional extra fee, and it still makes you wonder what's so wrong with the main menu that passengers would want an out, but the nuance is duly noted.
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Reader Comments (Page 1 of 5)
10-06-2008 @ 4:54PM
Harrison Liu said...
The Consumerist.com article does say that this is an additional steak option that guests can choose, in addition to the Black Angus Sirloin steak, which is complimentary. The cruise line has not replaced anything with the addition, nor cut anything out of the dinner menu. The consumerist.com article also does not state that this is only being tested on two of 21 ships in Royal Caribbean's fleet. This is not a fleetwide inititative. In all, guests on all of Royal Caribbean's ships always have a choice of 10 complimentary entrees as part fo the dinner menu each night in the ships' main dining rooms. The all natural New York Strip steak is an 11th choice only on Freedom of the Seas and Majesty of the Seas.
Reply
10-07-2008 @ 6:43AM
Robro4 said...
Harrison,
Sounds like you either work for RCL or own it.
Still sounds like paying double, Why not give reductions for those of us who order Chicken or fish and stay away from Red meats.
The cruise line already has been cutting back on services and porters and bartenders are always putting their hands out.
Seem like for $150 - $200 per day plus 15% grat. on all drinks from the Bar/lounges , plus another $15 per/dy tips add to bill, all incl. on Carribean Islands are looking alot better for same price including air fare and guess what no port charges
I usally cruise twice a year.
10-07-2008 @ 8:21AM
wamsjr said...
"complimentary" - nothing is! You are paying one way or the other!
10-07-2008 @ 8:26AM
Mary said...
ALL AND I DO MEAN ALL THE FOOD ON THE ROYAL CARIBEEN WAS LIKE A BAD EXPERIENCE AT COLLEGE. IF THERE IS A FAMOUS CHEF THERE HE CERTAINLY WAS NOT COOKING FOR MY SHIP!!!! THE ONLY PALATABLE MEALS WHERE THE ONES YOU HAD TO PAY MORE FOR.
GO FIGURE
10-07-2008 @ 9:58AM
Bill said...
The solution is easy - avoid Royal Carib. - plenty of other lines. Royal Carib will next try to chare you for bring a suitcase on board
10-08-2008 @ 8:54PM
jo ann said...
guess you or a family mbr works for the line. i'm a fairly experienced cruiser and i've cruised royal c, princess, celebrity and disney. i enjoy the 'tonier' nite out and am willing to pay the freight. but to charge for a steak in the main room does not sit well and regardless if i would choose it or not, the idea itself turns me against Royal C.
10-07-2008 @ 12:38PM
David said...
Having cruised many times (1 - 2 times a year for many years), I feel Royal Caribbean is consistently the best. Best food, best service, best entertainment, best maintenance. If they've added a cost item to the menu as a test, so what? Everything else that you always had is still there, so you're not being given less, just an option to buy more. Worst cruise line of all: Carnival. Dirty (garbage and food under the bed at boarding), poorly maintained (computers, elevators that broke down at sea could not be fixed, even a shower soap dispenser couldn't be repaired until home port), lousy after dinner entertainment (a Mexican hat dance performed by 8th graders on an otherwise empty stage), and very poor service by staff).
10-07-2008 @ 2:07PM
Bill said...
Face reality - the food on most cruise lines except perhaps Silverseas and Radison is definitely not high grade; the "special" dining rooms are actually pretty bad as well. If you want real NY strip steak go to NYC, Chicago or Kansas City because it sure is NOT on a floating hotel. Usually better food at all-inclusives in Mexico since there is a wider choice. Royal Carib. is one step above the floating dumps a/k/a Carnival has but it truly is not a place for fine food however no one will starve of the "fuel" it puts on the table
10-13-2008 @ 1:23PM
DJ said...
bugger off harrison. shills shouldn't post on blogs without identifying themselves.
10-06-2008 @ 9:02PM
anabangbang said...
instead of 'better' dining rooms, they just need to separate the herbivores from the carnivores, and charge the appropriate ticket price based upon the # of meals the customer opts for from each category.
for example, maybe you're a dinner time carnivore but the the rest of the time you're happy with vegetables and pasta.
you pick 6 herbivore meals
and 3 carnivore meals
both of which are prepared by todd
class separation is so mundane, i'd rather talk to the poor than talk to leaf eaters and i'm sure they would appreciate not paying for my more expensive carnivorous appetite..
Reply
10-07-2008 @ 6:50AM
rondaj said...
I Just completed a Royal Caribbean cruise and the New York Strip was only offered once during the 7 day cruise. I wouldn't have missed it if it had been omitted. I would have noticed if they asked for an additional $14.95. Just leave it off and avoid the negative press.
Reply
10-07-2008 @ 8:45AM
glen said...
If that's true than there has been a change. I've cruised with RC many times, and there has ALWAYS been NY strip on every dinner menu in the main dining hall as one of the alternate choices other than the 5 or so main choices available each night. Always good to have that available especially when they do the "seafood night".
10-07-2008 @ 6:57AM
vince masi said...
It still the hardest thing to sell clients(cruise)and the cruise lines are now trying to nickel/dime like the airlines. Take this cruise lines stop trying to be like the airlines. Meat I have eaten on all cruise's dont deserve to have an extra charge to it, they really miss the boat when it comes to the prep and quality of its meats served and new they want to charge you extra. I don't want my clients coming back and say $15.00 extra for what?? Shoe leather. Cruise Lines should step back and remember what cruising use to be, thats if the GREED of the now generation of CEO's can get past their large greedy pockets, I welcome any response from any of them..Anytime 973 XXX-XXXX call any time but not Collect
Reply
10-07-2008 @ 8:40AM
jim johnson said...
Vince, my wife and I just took our last cruise! She was a travel agent for 20 years, and we have never seen the cruise lines take such a carefree attitude toward it's customers as now.
For those that have traveled as we have for years, everything is ok until one thing goes wrong. Trying to get help from the cruise line is impossible. Their customer service sucks big time.
Now they want to charge for something I should get inclusive.
Someone else said that the all inclusives are better, they are right. Fly to your destination and enjoy the all inclusive.
10-07-2008 @ 7:07AM
Mike said...
What a mistake by Royal Carib -asking dinners to fork out that $15 for a steak will cost them lots of angry clients- how stupid a marketing blunder was this?
Reply
10-07-2008 @ 7:12AM
Laura Campbell said...
I just went on my first cruise a month ago and had a lengthy conversation with one of the workers. It is gross that the 15% gratuity is actually paying their salaries. Each person, not in management, get's paid $50 (yes, fifty dollars) a MONTH....AND they have to pay for their own flight to and from their homeland. That is why you don't see any Americans working on the ship.... It seems like slave labor and it's disgusting. Our gratuity goes directly to pay them their actually wage. The 15% gratuities are pulled and split between the all bar staff and the up front gratuity goes to paying everone else on the ship. Shame on them.
Reply
10-07-2008 @ 9:49AM
Cindy said...
Hey...they opt to work on a cruise line AND they are seeing the world, basically for free. Yes wages are dirt cheap but add up the tips they make on a single cruise per passenger, times the amount of cabins (i.e. cabin steward) handles, times their contract time...say six months. Not that bad. And it is probably more money than they'd make in their home country. This is their choice.
10-07-2008 @ 11:27AM
c said...
You were HAD!
10-07-2008 @ 2:28PM
Vanessa said...
Haha, I think the crew member you were talking to was trying to play you. I worked on a cruise ship for 4 months, and yes, the pay is HORRIBLE, especially when you are literally working every second you aren't asleep. And to Cindy, you are obviously misinformed. Say you tip a bartender here in the states, they get to keep all their tips. On the ship, if I remember right, crew members are given 5-15% of the ADDED gratuities, above that 15%....Yes, it is their choice to work on a ship, but you are acting like they are lower than you because you are American, and they are not. Show some empathy for others! Oh and, next time any of you are on a ship, don't take everything for granted. The crew members work extremely hard, sacrifice their mental and physical well being, and live in extremely horrible living conditions, ranging from a room shared by 4-6 that is probably smaller than your bedroom (bathroom included) and being served food that is no longer acceptable to serve to passengers. Just think, crew members always have a smile on their face, and do as much as they can to satisfy every passenger....so before you bitch about a stupid steak, think of how they are bending backwards for you, 7 days a week.
10-07-2008 @ 2:19PM
Linnea said...
Thats not true, I have known several people that have worked on cruise ships. The waiters get paid the same as servers do in the US which is a smaller min. wage like $3 something an hour plus their tips. And the people that work at the at the desks and cruise staff gets paid by the week and its alot more than $50 a week, I dated someone that worked on the cruise staff and he got paid more than I did. Someone was pulling yur leg. Prob. trying to get a bigger tip from you