I had a bad experience with a car rental company. When I found out they all charged a $600 - $800 fee to drive it one way and not return to where you started, I was shocked. I have done this many times and was never charged a 'drop off' fee!! I wanted to drive from NYC to Fla. and not drive back, it was approx. $1200.00 for only 2 days! rental fee was not high, just the drop off fee. Long story short, I rented from Thrifty for the first time. Went to get my car in Manhattan, NY and she said, 'we have no more cars'..come back tomorrow. I had a confirmation # for weeks!!! I knew I was not going to get home in time, as it was a Sunday. I had no hotel room and was stranded. The lady actually laughed at all of us who were stranded. I was not the only one. I walked across the street to Avis. Thank god they were open. They had a car, charged me more of course for the rental, but she waived the drop off fee, as she felt bad for me. I don't know what I would have done if Avis was not there for me. The lady was great! I will only rent from them and National. Thrifty customer service is awful. I called Thrifty customer service when I got home and there was nothing they could do for me. Now that's a bad company!!!

Reply

I used to work for a car rental company. I do agree that if you have a confirmed reservation you should get your rental. If a rental company doesn't keep a certain amount of cars as unavailble for those people who have reservations, and instead give them to customer's who walk up with no reservation that is what happens. I definately don't think that is right or fair. But, I do agree that they have the right to charge you for gas when you return it empty. Hello? Gas isnt free for them either. In fact, sometimes it costs more for the agency. They do have the right to charge double the rates for a one way res. Their rental car is going somewhere else, going to another location. They are not getting their rental back right away. Hello? It cost the agency money to get the car back from one of their other locations. Nothing is free. Even if a fellow employee drives it back, they have to get gas for it. If it's shipped by some other means it cost money. Why should you not have to pay for it. I heard about hertz charging a flat 7$ fee then the market rate for gas, instead of charging a higher gas rate. That makes no sense either. Hello? Do the math it costs you more when they do it that way. The agents are people too, and customers dont have the right to treat them with disrespect. They don't make the policies or rules. Argue with the corporate office . Yes, any smart rental agent will try to get you into a bigger car. THAT'S their job. That is how they make money to pay their bills and live. There isn't a thing wrong with it either. Just like you, they need to earn a living. So, stop complaining about fees and rates. Complain about more important things, like if the rental agent is rude or etc.

Reply

just like a hotel room your supposed to leave it/bring it back in about the same condition that you got it- if you choose to trash it, then you can be penalized. I rented a car once and got dog hair on my pants probably from someone like you.

Reply

I arrived at the airport and went immediately to the rental counter. I told the clerk at Budget that I had a reservation. He said we do not have a car, it will be 30 minutes but let me get your information. He took my drivers license and credit card and started the process. A man approached the counter and stated he had been waiting for 45 minutes and he went on the lot and there were cars waiting to be cleaned. The clerk left me standing there to go look for a car. When he came back 15 minutes later a woman was there that had just returned a car.
It had not been cleaned by Budget but she had only had it a short while and said it was clean. I was very adamant about getting the car and finally got on the road. Because I was delayed I was after dark, on some rural roads, reaching my destination.

Reply

I only deal with Hertz and Avis all the others are nightmares! But you shouldnt put your dog in a rental that is just nasty and they should have charged you the $100. Being SNEAKY doesnt always pay!

Reply

The auto rental companies today HAVE gotten out of hand. They're not taking into account that their cars are being used...and driven! You just can't keep them AUTO SHOW fresh. As consumers, most of us use extreme care in using a rental vehicle. However, some of the rental companies have crossed the line when it come to the condition of a returned vehicle. If it can be picked up, washed off or vacumed off and the rental company charges you, they've CROSSED THE LINE! My company arranges for rental vehicles to be available to our clients. Any company pulling these antics on me is OUT!

Reply

As a rental car employee, I can tell you that dog hair does not come out of a car easily. The vacuum cleaner is simply not effective. We often end up using packing tape wrapped around our hands and having to pat each piece of the carpet over and over until all the dog hair is up. It can take up to an hour to truly get the rear compartment or one row of seats free of dog hair.

Pay for your gas, return on time, leave your dog at home!

Reply

All you idiots who love you pet relationships and replace them from human relationship s are truly sad..., learn to interact with humans instead of getting your fix of unconditional love from a dumb animal..In fact, I could make you pet completely forget about you after feeding it for two weeks.......silly lonely losers

Reply

I visited Florida in May. Avis gave me a car that had a defective seat. A day later, I returned it for another car. They offered me one that had been in multiple accidents, was filthy, smelly and no other choice except a SMALLER car. I took the larger one, because I had paid for it.....and had the forethought to make someone sign their name on my receipt saying that the car already had body damage to all 4 sides. When I got home, sure enough, they sent me an accident report to fill out. I blew my cork!!! I called, complained. They did absolutely nothing to keep me as a customer. No apology, no refund. They are history. It is AVIS. I hope they are the next company to go out of business. I told them if they even tried to report the body damage to my insurance company, I would press charges for fraud. They are slime.

Reply

Finding a French fry in a rental would not gross me out. But a dog hair, I would return the car and be all over the clerk's face. Sorry but I don't like dogs and cats due to allergies. So if you put a pet in a rental, be prepared to pay the fees.

Reply

I see that the dog haters have come out of the woodwork. I am tired of renting cars that smell of cigarette smoke, baby diapers, fishing tackle, an overuse of air freshener/cologne/perfume. I also have rented cars that have food, dirt, stray wrappers, etc. on the floor. Since arrogance/pickiness is being rewarded these days and we must be fair, lets ban all smokers or anyone who lives with or hangs out with smokers, all infants and small children, adults who have bladder control issues, fishermen, anyone who wears perfume/cologne, anyone who brings food into the car, or eats in the car, or walks where it's dirty or sandy.

My dog is my dog, and sometimes she likes to join me and my friends on road trips. We find your cigarette stench, food, dirt, perfume, cologne and what you leave gross and seriously, I have to protect my dog from dirty people too.

Reply

cheap car rent in Vilnius - Lithuania www.cityrent.lt
No hiden fees!

Reply