Skip to Content

WoW Insider is getting ready for BlizzCon!

Early termination fees on wireless contracts one step closer to termination

More
Text SizeAAA

Filed under: Ripoffs and Scams, Technology

The little play on words is obvious. Consumers are just a little bit closer to being free of early termination fees on wireless contracts. A California judge ruled this week that it was illegal for Sprint Nextel to charge early termination fees, and they must refund over $18 million to consumers. The company must also stop trying to collect over $54 million in unpaid early termination fees from former customers.

Of course, Sprint Nextel is going to appeal so we shouldn't get too excited yet. But this ruling is good for consumers, who are at the mercy of wireless providers who are looking for any excuse to get a little more money out of each of us.

The whole idea of an early termination fee is ridiculous. If you want to stop using our service earlier than you planned, you have to pay a couple hundred dollars. To not use the service.I suppose in theory you could argue that the fees protect the wireless providers who need to give consumers an "incentive" to stick with them. They might expand their networks based upon their number of subscribers, and if customers can come and go as they please, they could lose a lot of money on unnecessary expansions.

They also sometimes give free equipment or free minutes to entice customers to their services. The early termination fees help recover those costs.

On the other hand, consumers should be free to pick and choose their service providers. Why force customers to stick with you? Why not provide great service at competitive rates so that customers actually choose to do business with you? Wouldn't that be a better business model? And shouldn't free be free? If a company gives someone free stuff to try their service, and they decide they don't like the service or don't want the expense, shouldn't they be free to leave?

But apparently customer service isn't the main focus of wireless companies in the United States. It's much easier to penalize customers who try to find companies with better service and better prices. After all... how will wireless carriers keep their customers if they can't punish them for leaving?

Tracy L. Coenen, CPA, MBA, CFE performs fraud examinations and financial investigations for her company Sequence Inc. Forensic Accounting, and is the author of Essentials of Corporate Fraud.
Subscribe to Walletpop

Reader Comments (Page 1 of 1)

Add your comments

Please keep your comments relevant to this blog entry. Email addresses are never displayed, but they are required to confirm your comments.

When you enter your name and email address, you'll be sent a link to confirm your comment, and a password. To leave another comment, just use that password.

To create a live link, simply type the URL (including http://) or email address and we will make it a live link for you. You can put up to 3 URLs in your comments. Line breaks and paragraphs are automatically converted — no need to use <p> or <br /> tags.

Vote Now For the Readers' Choice Best in Food Awards
Nominations have been received and vetted for the best-of-breed in gourmet grocers, online gourmet ...
Zingerman's Bakehouse: Artisan Bread and Pastry from Ann Arbor
Zingerman's Bakehouse of Ann Arbor, Michigan, is nominated for a Luxist Award in the best bread ...

Your Frugal Tips

dollar bill in sandwichBeing frugal is now hip, but many don't even know where to start. Share your best money-saving secrets here!

    AOL Safeguards

    Jason Cochran
    Jason Cochran Filed under: Bargains, Extracurriculars, Transportation, Travel, Celebs & Money

    On board the new Oasis of the Seas: Is it worth the money?

    So here I am, writing this from off the coast of Florida as part of the first two-day preview cruise of the magnificent Oasis of the Seas. Royal Caribbean has launched the largest cruise ship in the ...
    Geoff Williams
    Geoff Williams Filed under: Credit cards

    Citigroup holds its customers hostage

    Across the nation, Citibank credit card holders are receiving what pretty much amounts to a ransom note: We're going to raise your rates, says the letter, in so many words, but if you spend more ...
    Bonnie McCarthy
    Bonnie McCarthy Filed under: Budgets, Kids and Money, Saving Money, Technology

    Family budgets: Make movie night safe again with family-friendly review sites

    Around my house, we don't make the decision to pile into the car and head over to our local Cineplex as easily as we once did. It costs a lot of money these days to see talking animals, wild things ...
    Madhusmita Bora
    Madhusmita Bora Filed under: Transportation

    Shop the friendly skies? The airlines are hoping you'll buy while in the sky

    Along with sandwiches and soda, you may one day be able to buy tickets to Lion King and Animal Kingdom while cruising 35,000 feet above ground. A New York Times story reported that the airline ...

    Headlines from WalletPop Partners