I've been to Macy's in Dallas - Fort Worth on several occasions and always found the staff friendly and knowledgeable. The service was excellent and the clothes I bought there have been everything you could hope for. Excellent quality at fair prices.

Sorry some people had negative experiences but that seems a little unfair to pan an entire chain.

As you are chastising the author for making generalizations based upon a small sample, you are making one yourself based on hackneyed stereotypes.

Pots and kettles...

Such an ass! Yes, your stereotype is correct: everyone in NJ is pretty mean. I hope I haven't disappointed your narrow minded opinion.
Jim from Jersey.

I, too, have to disagree with your comments about Macy's. Growing up in Florida, I'm a lifelong Burdine's customer, and I even worked for them part-time for six years. The Macy's stores here in south Florida are all Burdine's stores, and the company closed Macy's stores here when the merger took place and stores had to close.

Ther are only two things that bother me about Macy's. First, this is Florida, not New York. Not everyone in the world cares about the decorations, style, colors or clothing in New York. If we wanted to be in New York, we'd move there!

Second, Federated bought Macy's, Macy's didn't buy the Federated stores. Why insult the locals in Atlanta, Boston, Dallas and Miami by changing the names of the stores that made Federated a success to the name of a company that went bankrupt?

I can not believe anyone could find favor with Macy's. Macy's is a Nordstrom's wanna be, but falls so short in every way. To me going into a Macy's is like going into a Sears or Penneys. Their presentation of high end designer wear is deplorable - all of these designers would be wise to pull their merchandise from Macy's. I woudn't consider buying a $400.00 shirt from a high school kid that acts like you are interrrupting him or her. The Marshall fields stores all went downhill after Macy's bought them. Macy's is a store for the masses that tries to be high end - it's a joke of a retailer and I give it no more than 5 years before they start selling off pieces of it. I'll stick with Neimans, Barney's and Nordstrom's. Do the people with taste a favor and go out of business - or stay just stay open in the south.

To Jamessanfran, your comments are extremely rude. To tell people
who can't afford $400 for a shirt that they have no taste is
ridiculous. I could spend $400 for a shirt and simply wouldn't do
it. I also don't feel the need to tell people that I could spend
$400 on a shirt. That makes you arrogant.

Macy's is not Neiman's or Saks or Barney's. Most people do not enter
Macy's with the budget of $400 for a shirt. Macy's has some extremely
nice stores and some more run down stores. Here in Las Vegas, Macy's
bought Robinson May stores which, in my opinion, were only a step
above JC Penney's. However, some people have that budget and it's not
due to a lack of taste or the fact that they live in the South.

Having money doesn't mean you have class, James. You have just proven it.

Regarding Macys, I have always been a fan of Macys. I worked in the first Macys in Florida when it opened 20 years ago for the Christmas season located in Broward County. It was certainly an experience. As the years passed, I saw the store decline as the Mall it was in declined. The area for some reason did not need another mall as there was one just up the road. That store was always a mess and the service was terrible, especially around the holidays. One of my pet peeves was the fact that they would send you to gift wrap to get a gift box at Christmas and as the years went on, they no longer gave shopping bags. The plastic variety were awful to carry, especially if you were carrying a heavy load.

However, since moving to Texas (Houston area) I find the stores in better shape and service is much better.

One store that I could care less about if Victoria Secret. The Secret is that their merchandise is not that great and selection is geared to young woman. Store policies regarding gift cards are very bad. My husband gave me a gift card a few years back in the amount of $200.00. After spending one hour trying to buy something, I only came up with a night gown for $100.00. I did not see anything else and I asked for my $100.00 back. The manager was not going to give me the money and said I needed to use it in the store. I explained my husband bought it with cash and therefore I should be able to get the difference back. After I stood there making remarks about the store policy in front of other customers, she finally returned my money. I never stepped foot in there again.

Well. I am not a mall shopperI am a small shop person or the "underground" stores in Manhattan. I have had bad experiences in Macy's and mall shops all over this country. Bad if not no service, sloppy stores, dirty merchandise, returned merchandise which is broken on the shelves (that is dispicable). Employee's who do not know anything about their merchandise. I have been in retail all my life. The one thing you do not do is ignore me when I come into your store. I will not return or will I buy anything. Sales means floor hours. If you haven't realized that yet, then you do not belong in retail. Customer service means that, you pay attention to the customer, give informed service and the customer will return. Then maybe you'll get more hours. I have had Macy employees walk the other way in New York when I tried to get customer service from them. I cut my Macys charge up and never went back. They lost a good customer. So did King Kullen, Grand Union when their employees ignored me. I was in a King Kullen, came up to a register and the cashier kept talking to her friend and had the nerve to tell me to wait till she was finished with her friend. I did wait. She rang me up. I went to the service desk and turned her in. I have no idea what happened to her because I never went back to the store. Customer service means hours. I hate department stores and malls. I shop on the Internet now, why? Because the Internet customer service is great. Same thing there. If I find a company with bad service on line, I do not go back. Maybe the retail business is feeling the effects of bad service all these years.

Macy's is no differant from other retail stores. They want maximum output from minimum help. As for clothing not being of good quality I have to agree. Even the name brands must be seconds sinse I have never bought clothes that fell apart faster. Seams coming out, buttons falling off.
I worked for Macys for five years and believe that the costomer service would be better if management treated the employees with respect and fairness. My store didn't! Again............typical retail.
I personally tried to give my customers top quality service because I was raised to (1) treat others as you would like to be treated and (2) So what if you're getting minimum wage, you agreed to that wage so therefore should put out the same quality work that the journeyman makes doing the same job. Too many people figure they aren't paid enough to do a good job. It isn't the fault of the customer and tho I do not believe the customer is always right, I do believe the customer deserves respect, consideration, and the best service you can give.

hey david,
couldn't agree with ur comments more. i have been a flight attendant for 29 yrs and am used to providing excellent customer service. i am off on a medical and workig part time at macy's. what a joke... thought the airline mgt. was bad!
the mgrs. r clueless...we never have enough people scheduled to work, one mgr. says one thing only to be told the oppisite by the other, they can never be found, never help out when we r busy (im in better sportswear)
the "collections" we offer are so sad..i love ralph lauren, but i am fifty yrs old and don't want his name or logo displayed on my chest, but that's all we have.
i asked why our stock is 1 to 2 yrs behind what is popular and was told that's what sells in this area. oh...really..i guess thats why we don't meet sales goals! most people drive an hour to the outlets to get a better selection on our designer brands.
i would love to know what store u worked in. i'm in robinson township mall, just outside of pittsburgh. this is a pretty well to do area. there are quite a few doctors in this area as well as upper mgt. people. they r so pissed with what the place has become they go to ny to shop. everyday i hear how awful macys is..policies, poor quality clothing, items with parts missing..etc. and the people they pick to be "service specialists"...i really think customers have a hard time buying an inc sweater (for $100.00) from the specialist that is so overweight she can't wear any of the clothes she represents.
i could go on forever but the place is always good for a few laughs. when i was flying i thought all the stupid people were traveling. now i see the rest work at macy's!!!!!!!!!!!!

I shop at th emacy's in cary nc. they are always very helpful. there is on store mrg there that went over the top for me. that i even spoke to corp. and his local mrg. this guy truly loves wha the does.

As a plus size woman shopping at Macy's its not a place I like being. I am in Houston where Macy's bought out Foley's last year, 9 out of 10 of the people that work there are rude and dont want to help anybody that walks in the store that dont have on the right clothes, (you have to walk from the mall to enter or through the parking lot of the mall to enter). Anyway, the clothes are so over priced for the part of Houston that Macy's is in. The mall itself it crap and getting much worse as the years go on, an if it goes under it will be town houses or something more expensive in its place.

I worked at a store in an average city, the store you shopped in was the flagship..as with the ones mentioned in Atlanta, Macy's doesn't have a clue on how to run a small store in an average city. Our customers were used to shopping in larger cities when they came to ours they were dissapointed to find low end merchandise, none of the brands they had come to be accustom to. On the other hand, locals that had never shopped Macy's were intimadated by the name and had the impression that it was a store that carried expensive brand names. What we ran was a discount store the majority of the store was "on sale" or marked down. Macy's never intended to make this store a scuccess and did nothing to insure sucess. Yes it probably was a unique situation, but one created by Macy's corporate. People still drive up to 3 hours to shop at Macy's....when they could have shopped at home